Welcome to Gospel Oak Florist, your dedicated service for online flower delivery in Gospel Oak and surrounding areas. These Terms & Conditions govern your use of our website and services, including all transactions for ordering flowers and related products online or by phone. Please read these terms carefully before placing an order. By accessing and using our service, you agree to comply with and be bound by these Terms & Conditions.
In these Terms & Conditions, the following definitions apply:
These Terms & Conditions apply to all flower orders and deliveries made by customers residing in Gospel Oak and the surrounding areas, including Hampstead, Kentish Town, Belsize Park, and adjacent postcodes serviced by Gospel Oak Florist. By placing an order, you confirm your acceptance of these terms regardless of whether you are a casual browser or a regular customer.
To place an order for flower delivery online with Gospel Oak Florist:
Upon order submission, an on-screen confirmation and order summary will be displayed. An email confirmation will also be sent to the address provided during checkout. If you do not receive confirmation within two hours, please check spam folders or contact us for assistance. Orders placed are subject to availability of flowers and delivery timeslots. In rare cases where we are unable to fulfil your order as placed, we will contact you promptly to suggest alternatives or offer a full refund.
While we make every effort to supply the exact flowers and products shown on our website, flowers are natural products and availability can sometimes be impacted by seasonal changes or supply chain disruptions. If specific flower types or colours are unavailable on the requested delivery date, we reserve the right to substitute similar items of equal or greater value while maintaining the general style and quality of your chosen arrangement. We will make reasonable efforts to inform you of significant substitutions.
We deliver flowers across Gospel Oak and surrounding locations listed on our website. Orders for same-day delivery must be placed before the daily cut-off time, as indicated on the homepage. While we strive for timely delivery, especially for special occasions, certain circumstances (e.g., adverse weather, traffic delays) may impact delivery times. We cannot guarantee exact delivery times but will do our utmost to meet your preferred window.
For orders to residential addresses, we will attempt delivery to the recipient in person. If the recipient is unavailable, we may leave flowers with a neighbour or in a safe location, provided it is secure and weather-protected. For deliveries to businesses, hospitals, or similar establishments, the order may be left at a reception or designated delivery point. Proof of delivery will be recorded wherever possible. You accept responsibility for providing accurate address details and recipient contact information; we cannot accept liability for deliveries delayed or lost due to incorrect information provided by you.
All prices on the Gospel Oak Florist website are stated in GBP (£) and include applicable VAT. Payments can be made securely via approved credit/debit cards and other payment methods specified at checkout. You must ensure that all payment details supplied are correct and that you are authorised to use the selected payment method. Full payment is required at the point of order. Orders will not be processed or dispatched until clearance of the relevant payment. We do not store your card details longer than necessary for order completion and adhere to GDPR and PCI DSS standards regarding data security.
If you need to cancel or change your order, please notify us as soon as possible, ideally within one hour of placing your order. Cancellations may be made free of charge if the order has not yet been processed or dispatched. Once your order has entered the preparation or delivery phase, we may not be able to honour your cancellation or amendment request. For cancellations after flowers have been prepared or dispatched, refunds may not be available, particularly for bespoke or perishable items. Should you wish to amend delivery details or the message card, contact us directly and we will do our utmost to accommodate your request if feasible.
If your order arrives damaged, incomplete, or not as described, please contact us within 24 hours of delivery, providing a description and photographic evidence where possible. We are committed to resolving issues quickly and fairly, and will arrange for a replacement, refund, or alternative remedy depending on the circumstances. Please note that slight variations in flower colours or types due to natural seasonality do not constitute grounds for complaint, unless the deviation is substantial.
Due to the perishable nature of flowers, returns are generally not accepted unless the product is faulty, damaged in transit, or incorrect. If you are dissatisfied with your purchase for any reason, please notify us promptly. Each case will be considered individually and, where appropriate, a replacement, partial, or full refund will be offered depending on the issue. We may request that you retain the flowers for inspection, or provide photographs to substantiate your claim.
To the fullest extent permitted by law, Gospel Oak Florist shall not be liable for any indirect, special, or consequential loss or damage of any kind, or loss of profits or opportunity, arising from your use of the website or from delayed, incorrect, or failed deliveries, except where such loss is directly attributable to negligence or breach of contract by us. Our liability, in any event, is limited to the value of the product ordered and paid for. Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
By placing an order, you confirm that:
We retain the right to decline or cancel orders at our discretion, particularly where we suspect fraudulent or illegal activity.
Gospel Oak Florist is committed to protecting your privacy and complying with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Personal data collected during the order process will be used solely for enabling us to fulfil your order, communicate with you, and improve our services. We do not sell or otherwise share your information except as required to process payments, deliver orders, or comply with legal obligations. For further details on how we handle your data, please refer to our separate Privacy Policy.
These Terms & Conditions and any dispute arising in connection with orders, products, or website use shall be governed by and construed in accordance with the laws of England & Wales. The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim.
We reserve the right to amend these Terms & Conditions from time to time to reflect changes in our operations, legal requirements, or best practice. The latest version will always be posted on our Website. Continued use of our services after any changes constitutes acceptance of the amended Terms & Conditions. We encourage you to review them regularly.
These Terms & Conditions, together with any referenced policies, constitute the entire agreement between you and Gospel Oak Florist regarding your use of our online flower delivery services. Should any provision be deemed invalid or unenforceable, the remaining provisions will continue with full effect.
Should you require clarification on any aspect of these Terms & Conditions, or if you need support in connection with your order, please use the contact options provided on our website. We endeavour to respond to all enquiries promptly and to ensure every customer across Gospel Oak and the surrounding areas is completely satisfied with our service.
Last updated: June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gospel Oak, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gospel Oak.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
