At Gospel Oak Florist, we are proud to be a trusted local business serving the households and businesses of Gospel Oak and nearby areas. Our signature service is the delivery of exceptionally fresh flowers, backed by our Freshness Guarantee. We strive to delight every customer with premium quality and service, ensuring our floral arrangements arrive looking vibrant and cared for. If you experience any problem with your order, please refer to our policy below so we can support you promptly and professionally.
If your flowers arrive damaged or not in the expected condition, please let us know as soon as possible on the day of delivery. Our team will promptly assess the situation and offer a suitable solution, provided you notify us on the day the flowers are received. Please keep the flowers as they arrive and take photos if possible, as these help us resolve your case efficiently.
We guarantee that every hand-tied bouquet and flower arrangement will arrive at its freshest, having been prepared on the day of dispatch. Our Fresh Flowers Guarantee covers the first five days from delivery. Within that window, if your flowers do not stay fresh with proper care (including regular water changes and trimming the stems), let us know with photos and details so we may assist you.
Some specialty blooms and seasonal varieties are more delicate and may have a slightly shorter vase life. If you have questions about the best flower choices for your needs, our expert florists are always happy to advise.
If an issue with freshness or damage is verified within our policy terms, you may choose between a replacement delivery of fresh flowers or a full refund for the affected item, depending on your preference and the specifics of the occurrence. Your satisfaction is important—please discuss your preferred resolution and we'll do our utmost to accommodate it swiftly.
Refunds will be processed as soon as a resolution is agreed upon, using your original method of payment. Please note that normal wear and tear beyond the freshness window, or damage due to neglect, cannot be covered by our guarantee.
If you wish to raise a concern or complaint about your Gospel Oak Florist order, please contact us with your order details and the nature of the issue. All complaints must be lodged within five days of the flowers' arrival. Our customer care team reviews every message thoroughly and will respond as quickly as possible, usually within one working day.
Your feedback is valuable. It helps us improve our service and maintain our reputation as Gospel Oak's trusted local florist. We are committed to resolving every matter fairly, transparently, and to your satisfaction wherever possible.
As a proud part of the Gospel Oak community, we cherish longstanding relationships with both households and businesses throughout the area. Our team is dedicated to offering friendly, responsive, and reliable aftercare, ensuring you always receive the best from your local florist.
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